South Sail bows are custom made at the time you place your order. Please allow 7-10 days for your order to arrive. If there is a problem with your order, please notify us within a week of receiving your item. Be sure to carefully measure and go over your order before submitting it because all custom and personalized orders are final sale!
South Sail is not responsible for any error in your monogram, so please make sure it is correct!
Monograms are typically as follows:
- Most Common: First name initial/Last name initial/Middle or maiden name initial
- Husband & Wife: Her first name initial/Last name initial/His first name initial
- Male Monogram: First name initial/Middle name initial/Last name initial
All custom orders or items that are personalized are considered final sale. No returns are allowed on these items due to the fact that each bow is made just for you. Please carefully proof read before submitting your order! All orders must be paid in full at the time of sale.
Items that are not custom or personalized (bows without monograms) may be returned within 2 weeks of purchase for website credit. Item must be in original condition with receipt.
Please mail returns to:
South Sail ATTN: Returns
2501 Winterbury Court
Raleigh, NC 27607
For questions or help please contact us at firstname.lastname@example.org or call us at (919) 434-3785